SHIPPING POLICY

We offer free shipping & returns on all orders within the United States and Canada.

All orders are shipped within 14 days of receiving confirm payments.

Customized and personalized products may take up to 21 days to ship.

Once the product is shipped the dispatched details will be sent to you via email.

Currently we are shipping to the following countries:

United States, Canada.

RETURN & REFUND POLICY

If, for any reason, you are not satisfied with your product, you may raise a return request within 30 days of delivery by following the below steps:

1. You can either call us on (929) 552-3335 or email us on enchantedfinejewelry@renaissanceglobal.com
2. We will send you the return shipping labels on your registered email address.
3. Ship the item back to us in original condition with all the tags and packaging the product was shipped in.
4. Once the product is received, we will initiate the refund or exchange within 7 business days.
5. In case of refund, the amount will be processed to your original mode of payment within 14 days from the date the return is received.

All returns must be received unaltered, unworn, and in the original condition with its original packaging. Any returns without its original packaging in mint condition will result in a $50 charge. Customized and personalized items are non-refundable.

After 30 days, all sales are final.

The Enchanted Star Collection can be returned within 30 days from delivery. Only 1 product of Enchanted Star can be returned within a period of 6 months. A customer may only order one Enchanted Star product at a time. If multiple orders of an Enchanted Star are placed or multiple products in one order are placed, we reserve the right to cancel one order or one product. Our team will make efforts to contact the customer prior to cancellation. If in the event two orders are placed and fulfilled, one will be eligible for return and the other will be final sale and not eligible for exchange.

Personalized engraved items are non-refundable.

Please contact our customer care at (929) 552-3335 or enchantedfinejewelry@renaissanceglobal.com for any further enquiries.